PRIVACY NOTICE

Your information.

Contact Innovate SME at go@innovates.me about your information. InnovateSME is responsible for the purchase and enquiry information described here. Business contact details are listed in our purchase terms.

Enquiries and purchases

When you email us, we use the information you provide to respond to your enquiry. For toolkit purchases we use the email address supplied by PayPal or your wallet, payment reference, payment status and record of your agreement to immediate digital delivery to fulfil and support your order. We do not use a purchase to subscribe you to marketing.

Services used

Netlify hosts the website and private order records. PayPal handles payment details and provides payment confirmations. If you choose Apple Pay or Google Pay, Apple or Google also processes your wallet payment and supplies the contact details you approve. Resend sends download confirmation emails. These providers process information according to their own terms and privacy arrangements. We do not receive your full card details.

Website activity

Netlify’s server-side analytics reports page views, visitor estimates and traffic sources without adding analytics cookies. The website remembers your motion preference locally. Checkout temporarily stores an order reference and access token in your browser so it can recover a payment when you return. PayPal may use its own browser storage when you interact with checkout. Some fonts are requested from Google Fonts.

Retention and your rights

We keep information needed to fulfil orders, handle support and meet applicable record-keeping obligations. We review the information we hold and remove it when it is no longer needed for those purposes. You can contact us to ask about access, correction or deletion of your information. You may also raise a concern with the UK Information Commissioner’s Office.

Updated: 23 September 2026.